According to recent reports, Microsoft is planning to introduce self-service refunds for digital games purchased through Xbox Live and Window 10 stores.
First reported by Reddit user gaymerRaver, who noticed the option as part of the Insider Program on Xbox One, it appears a new option will make it possible for Xbox One and Windows 10 owners to obtain full refunds on any item of digital software they’ve purchased, provided they’ve owned the game for shorter than 14 days and played it for less than two hours total.
Microsoft’s self-service won’t apply to DLC purchased items or Season Passes while the company reserves the right to deny a refund to those it believes is looking to cheat the system.
Similar to Valve’s Steam store, which introduced refunds back in 2015, Microsoft’s option is self-service, meaning there will be no email’s, phone calls or dealing with agents during your request for a refund, provided you qualify for a refund.
An option inside the program reads: “You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.”
While it’s not entirely clear when the self-service refund option might leave Xbox One’s Insider Program and become fully available to all Xbox One owners, it would become the first of its kind on consoles with currently no option available on PS4 or Nintendo Switch.