Users have been calling for it for quite some time now and it seems Gabe Newell and Valve have finally answered that call.
Looking to improve on transparency with its users, today Valve launched a Steam Support Stats page to show the overwhelming level of support received on a daily basis.
As you might expect with the addition of self-service refunds, the data showcased below is that of a high volume, with 58,452 users the peak number over the last 90 days.
“We believe that by sharing this data, we’ll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences.” Reads a statement directly above the graph.
During an AMA (Ask Me Anything) in January of this year, Valve Co-Founder and President Gabe Newell conceded that structuring of support was a big issue and that Valve would continue to work to improve the service in the future; expanding its staff considerably following a previous AMA.
“We definitely don’t think we’re done though,” said Newell during the AMA. “We still need to further improve response times and we are continually working to improve the quality of our responses. We’re also working on adding more support staff in regions around the world to offer better native language support and improve response times in various regions.”
On average Valve claim to support 75,000 users each day.
The introduction of a page showcasing data received is certainly a step in the right direction.